Fitbit does within 6 hours

[Bboy_benji]

I have had my ionic for almost 6 months now and have had no issue with the device. However, yesterday after I swam 625 yards with the device at 96% when my ionic randomly went dark and would not turn back on or show any type of response until an hour later of letting it just sit in my bag. Afterwards I put it on the charger since the device had gotten down to 42% by the time I had gotten home. After charging it to 100% I put on The device, set an alarm and went to bed (midnight). When I woke up for work at 6am, the device was completely drained and when plugged into the charger read 0%.  Any thoughts?

[NellyG]

Try several restarts. If that doesnt work do a factory reset usingbthe buttons. If that doesnt work Support is your only option (link in my signature ).  Let us know how you go.

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.