help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit erased all progress

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-16-2018 14:00

‎07-16-2018 14:00

Went on a hike this am and got 17 000 steps, burned over 2000 cals, hundreds of floors...it all showed up on my Blaze. The app didn't recognize this (showed like 1700 steps, all the floors but none of the cals i burned), and when I reset my watch, it displayed all the WRONG info from the app! All my progress is gone!

Best Answer
0 Votes
1 REPLY 1

‎07-17-2018 01:42

‎07-17-2018 01:42

I would have asked you when does the app say your ionic last synced. @Liis .

You say you reset the ionic, I'm not sure what type of reset/restsrt your reffering to. 

Normally a person would do a restart and this would not affect the step countcc

 

Now if a factory reset was done, yes this will erase any unsynced data and it will be lost. 

Best Answer
0 Votes