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Fitbit has turned itself off and won't turn back on

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‎09-18-2019 12:49

‎09-18-2019 12:49

My Fitbit Ionic turned itself at some point today. It had around 30% battery

 

I've tried holding down the left and back button and then all 3 for over a minute. I've had it on charge for 5 hours and nothing. 

 

I've had the Fitbit for just over a year which was a replacment from my original as that stopped syncing. Come on Fitbit sort it out, your products are shocking

Best Answer
4 REPLIES 4

‎09-19-2019 11:18

‎09-19-2019 11:18

Welcome to the Community @Vinners. Thanks for the details mentioned and the troubleshooting tried. 

 

Since, you've tried restarting it and it's still not working. I would like you to try these tips to get your watch charging, this might be the reason why it's not turning on. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎09-19-2019 11:48

In response to SilviaFitbit

‎09-19-2019 11:48

Hi, 

 

I have already explored these tips. The Fitbit had at least 30% charge on it and was working in the morning. Then when I noticed a couple of hours later it would not turn on. 

 

The battery low symbol wasn't even showing like it normally would 

Best Answer

‎09-20-2019 13:27

In response to Vinners

‎09-20-2019 13:27

Thanks for getting back @Vinners. I appreciate the troubleshooting performed. 

 

I've shared your post with our Support team, they will continue assisting you and providing you with further assistance. 

 

I'll be around if you need further assistance. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎09-20-2019 13:33

In response to SilviaFitbit

‎09-20-2019 13:33

It is unlikely that they are going to help. Let's face it.... Hundreds of Fitbits have done the same thing. It clearly is a major fault with the product itself and Fitbit have failed to acknowledge there is a problem or they know and have failed/ can't be bothered to fix it. 

 

At the end of the day as long as they are getting money from people purchasing their products which are only made to last a year then why would they care. It's false advertising and very poor customer service. 

Best Answer