Fitbit ionic screen didn't appear (Glitch and blank)

[Yassier]

my fitbit screen appears to be blank(black and glitch), tried chargit and restart but it doesn't seem to work, saw a couple of posted issue in this forum and most of it is unresolved, can someone help me on how to rectify this ?

[YojanaFitbit · Accepted solution]

Hi @Yassier! I'm glad to see you here in the Forums, your comments are very important for us.

Thanks for posting the steps that you've tried with your Ionic. Sorry to hear that this is not responding, you did an excellent job resetting your Ionic. But let's try a couple of steps that might help to bring to life your Ionic. 

I'd suggest to clean the contacts of your Ionic. These contacts can become obstructed by microscopic dirt or debris that prevents them from making a good connection to the charger. Use a toothpick or toothbrush to clean the charging contacts, do not scrape them with anything metal because this may damage the plating and result in corrosion. 

Please try to restart your Ionic again. How are you changing your Fitbit? We recommend plugging your charging cable into a USB port on your computer or other low-energy device. If necessary, you can use a UL-certified USB wall charger. Don't use a USB hub or battery pack to charge, and only use the charging cable that came with your tracker. Did you have issues before with the charging cable?

Please take a look of these recommendations to charge your Fitbit too.

Let's give it a try and please keep me posted. 

[rox2020]

I am having the same issue.  The screen display is not working.   I did all this trouble shooting, I also called fitbit customer service and they said that it is basically garbage that i have to replace my Ionic, I bought it less than 2 years ago.  No money to buy a new one.  Any help is greatly appreciated. 

Thank you!