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Fitbit ionic turned off and won't turn back on or charge.

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‎08-10-2019 18:06

‎08-10-2019 18:06

My fully charged fitbit ionic turned off just after starting a race today and will not turn back on or charge. I have tried holding down the left button for at least 10 seconds and nothing happens. Also plugged it into my charger and no response. I have had it for 9 months and there is no damage to it. How do i go about doing a warranty claim?

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‎08-11-2019 19:02 - last edited on ‎09-24-2025 07:44 by Fitbit Moderator

‎08-11-2019 19:02 - last edited on ‎09-24-2025 07:44 by Fitbit Moderator

Hello @Dietzjd welcome to the Community Forums!

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Let me know if you have any additional questions, I'll be here.

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‎08-11-2019 19:18

In response to RicardoFitbit

‎08-11-2019 19:18

Thank you for the response! My fitbit is unresponsive. I called into support, we tried a few more things and we have determined that it will be replaced under my warranty. I appreciate your help. Thanks

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‎08-19-2019 19:32 - last edited on ‎09-24-2025 07:44 by Fitbit Moderator

In response to Dietzjd

‎08-19-2019 19:32 - last edited on ‎09-24-2025 07:44 by Fitbit Moderator

You're welcome @Dietzjd, thanks for your reply and update. Sorry for the delay in responding your post.

I appreciate your effort and patience troubleshooting this situation with the information that was previously posted and with our Customer Support team, it's nice to see that they resolved your concern and initiated a warranty-replacement process. Please do not hesitate to contact me back if you require further assistance, I'll be here if you need anything else.

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

See you around.

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