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Fitbit ionic wont charge

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‎08-12-2019 08:23

‎08-12-2019 08:23

Hello.

My ionic wont charge.

It was flat this morning. Plugged in to charger came up 0%. Left to charge for 4 hrs. Come back . Black screen . Buttons not responding.tried buttons been pressed in different sequences. Tried different power outlets. USB. And plug socket .no response. Tried turning connector around 4 or 5 times and connect back up nothing. Cleaned connections out on charger and watch nothing. Any ideas.cheers

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‎08-12-2019 17:50

‎08-12-2019 17:50

Hi @ajb75, good to see you in the community.

 

I would suggest having a look at this help article to see if there are any troubleshooting steps you might have missed. If you feel you have tried everything there is a link at the bottom of the page to contact customer support.

Community Council Member

Nathan | UK

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