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Fitbit is showing "unlock with your phone"

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‎08-14-2019 07:10 - last edited on ‎08-15-2019 08:27 by Fitbit Moderator

‎08-14-2019 07:10 - last edited on ‎08-15-2019 08:27 by Fitbit Moderator

Please help! My ionic fitbit says "unlock with your phone". I have read many posts and tried so many suggestions with no success. Today l called customer support  and was emailed  the instructions to unlock and l still came up with a road block.

I have never added extra apps or a debit card nor any credit card to my Fitbit.  I have no idea why this locked. I have had this 6 weeks. I'm so frustrated. 

Can anyone advise or assist  me??

 

Moderator edit: Updated subject for clarity 

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‎08-15-2019 08:34

‎08-15-2019 08:34

Welcome to the Community @beachgirlsyg1. Thanks for the details mentioned and for contacting our Support team. 

 

Sorry to hear that you're experiencing this. If you enter an incorrect PIN code 10 times, you're prompted to unlock your Fitbit device in the Fitbit app, please confirm that you tried the following procedure: 

 

  1. In the Fitbit app, tap the Today tab User-added image > your profile picture > your device image. 
  2. Tap Device Lock.
  3. Find the option to reset your PIN code. 

The PIN code can be set to keep your Fitbit Ionic secure. You can learn more about it by checking this article: How do I use the device lock on my Fitbit device?

 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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