Fitbit isn't reading heart rate, steps with wrist movement

[Cam72]

My Fitbit has been updated and now won’t read heart rate, measure steps or activate with wrist movement

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@Cam72 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

Let me know how it goes. 

[Muskieschaef]

I’m having the same issues with my watch. So frustrating!

[Cam72]

Just took it to my place of purchase and they replaced it under warranty 

[Muskieschaef]

Ugh! I bought mine when the Ionic first came out.

Sent from my iPhone

[SilviaFitbit]

@Muskieschaef Welcome to the Community. Thanks for the details mentioned. In this case, I would like you to confirm you have tried the troubleshooting provided in this article.

@Cam72 I'm glad to hear that you received a replacement. 

I'll be around if you need further assistance. 

[Muskieschaef]

Hi and thanks for the reply and link. 
Unfortunately I’ve try resetting it about 5-6 times, downloading new screen faces, and uninstalling and reinstalling a few times. Nothing is working. I’m giving up. My Fitbit is about 16 months old and I don’t want to spend that amount on a watch that won’t last. From reading other reviews looks like I’m not the only one. 

[SilviaFitbit]

@Muskieschaef Thanks for getting back. If you would like, I can create a case with our Support team and they can continue assisting you, they will check which options they have for you. 

Catch you later.