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Fitbit logo on display

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‎07-01-2019 16:21 - last edited on ‎07-02-2019 14:32 by Fitbit Moderator

‎07-01-2019 16:21 - last edited on ‎07-02-2019 14:32 by Fitbit Moderator

After my update yesterday. I was prompted to set watch down and let it calibrate. When I came back the logo is flashing and I can not do a restart or anything. This has been going on for 24 hours and nothing works. I have tried everything the forums say to do but the watch will not respond to anything. Frustrating!

 

Moderator edit: Subject for clarity 

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‎07-02-2019 14:28

‎07-02-2019 14:28

Hello @Rgosdin welcome to our Community Forums! It's a pleasure to provide you assistance with your Ionic device.

 

Seems odd that your Ionic is only showing the Fitbit logo, this is certainly not a common situation, I totally understand how frustrating this matter can be for you, thank you for troubleshooting it prior to posting. Since you already tried our restart process, I recommend you to perform a factory reset following the next steps:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

 

I'll be here if you need further assistance. Keep me posted.

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