help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit logo on screen but no response when pressing buttons

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-22-2020 06:11

‎01-22-2020 06:11

After reload battery of watch (empty) display shows FitBit logo (goes on and off) but no response when pressing buttons. nothing can get Fitbit to work again.

Best Answer
0 Votes
1 REPLY 1

‎01-23-2020 09:06 - last edited on ‎10-09-2025 08:47 by Fitbit Moderator

‎01-23-2020 09:06 - last edited on ‎10-09-2025 08:47 by Fitbit Moderator

@Jongwei Welcome to the Community. Thanks for the details mentioned. 

Since your buttons aren't working you're unable to perform a restart. In this case, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes