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Fitbit logo on screen

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‎04-12-2020 16:54 - last edited on ‎04-15-2020 12:35 by Fitbit Moderator

‎04-12-2020 16:54 - last edited on ‎04-15-2020 12:35 by Fitbit Moderator

My ionic wasn’t syncing so I did all the log out of the app, etc. that didn’t work so I restarted it by holding the back button and the bottom button until the Fitbit log came back on. However, that’s where I’m stuck. Just the logo, nothing else. Any tips?

 

Moderator edit: Subject for clarity 

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‎04-15-2020 12:34

‎04-15-2020 12:34

Hello @Meyermom, welcome to the Community Forums! Sorry for the delay in responding.

 

Thanks for troubleshooting your device and for the details that were shared in your post. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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