Fitbit logo on screen

[AdrannaG]

My Fitbit Ionic was undergoing the upgrade provided when it got interrupted. Now it just flashes the logo. I tried resetting it, but it won't rest. It just continues to flash while holding down the buttons. I held down the buttons for 10 seconds, 20 seconds, 30 seconds. Nothing. I tried turning off the phone, turning off the blue tooth on the phone, reinstalling the app, but to no avail. The Fitbit just flashes the logo. What can I do?

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hi @AdrannaG, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Since our restart process didn't fix the issue you're currently experiencing with your Ionic, please try our factory reset procedure following the next steps:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Let me know if further assistance is needed and if you have any additional questions.

[AdrannaG]

Thanks so much. That did the trick. 😊

Sent from Yahoo Mail on Android

[RicardoFitbit]

Your update is appreciated @AdrannaG.

I'm happy to know that your issue was resolved after trying the troubleshooting steps from my previous post. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[Gazmurf]

Hi Ricardo

I have had the same issue but when i try to do the reset, once i release the bottom right button the screen just stays black and nothing happens. If i release the buttons then press them the logo just come back on. Please can you help

[RicardoFitbit]

Welcome aboard @Gazmurf, thanks for your post.

To further assist you and to move forward, can you please confirm if you tried the factory reset procedure that was shared on my previous post? If the restart process didn't resolve this situation, the factory reset should solve it.

Looking forward to your reply.

[TezMadz]

Hi Ricardo,

I also have the same issue, i have tried the reset, then release the bottom right button as soon as it goes blank, but nothing - still the Fitbit log.

I've also waiting for the battery to die to see if this would work when i restart but no, i think it was during an upgrade.

Please can you help

[RicardoFitbit]

Welcome to the Community Forums @TezMadz, thanks for bringing this to my attention.

I appreciate the details that were shared in your post and your effort trying our restart process. For us to move on, can you please confirm if you already tried our factory reset procedure that was shared above? 

I'll be waiting for your reply. 

[MisterS]

My screen has started the intermittent logo flashing this evening. I've tried the factory reset solution you've provided but it's not working. After removing my finger from the right lower button, the screen stays black but the Fitbit doesn't vibrate. I've held the back and upper right buttons down for over two minutes but whenever I release them out just starts flashing intermittently again.

[RicardoFitbit]

Welcome aboard @MisterS, thanks for your post.

I'm sorry to know that you're still experiencing difficulties with your Fitbit Ionic even after trying the factory reset procedure that was shared on previous posts. That said, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

[MisterS]

Hi Ricardo. This seems to have resolved itself. By this morning it had
returned to normal function
Thanks

[RicardoFitbit]

Your update is appreciated @MisterS.

I'm happy to know that your issue was solved, the ticket created on your behalf was closed. I'll be here if you require further assistance or if you have any additional questions to answer, please do not hesitate to get in touch with me if you experience the same issue again. 

It was a pleasure to help you.

[adriennelee5381]

Update has broken mine too! So upset. This doesn’t work - it doesn’t vibrate and just goes black and the logo comes back. Saw on google that the update is breaking a lot of them. 

[mustang99]

Mine too!

[mjfortune]

Mine as well. I have been trying to fix it for over two hours now. So frustrating! 

[rbrandy]

I’ve been having the same sort of problem in the last few weeks. My ionic just displays the logo. When the screen times out and I touch it or press a button the logo just returns.

it sorted itself over the last weekend but today has now been stuck on the logo for a good few hours. Resetting is not working and the already mentioned factory reset also does nothing. After releasing the bottom right button as per instruction, I continue holding down the other two buttons waiting for the watch to vibrate but after 2 minutes of holding nothing happened.