Fitbit no longer charging after this morning’s update

[SirRustyNail]

Fitbit no longer charging after this morning’s update

[N8teGee]

Have you tried restarting your device by pressing and holding the left button and bottom right button together for 15 secs (until you see the fitbit logo).

It might also be worth checking the following help article Why isn't my battery charging?

[SirRustyNail]

Have tried the above. Connection is being made because the percent shows when the charger locks in place. After a second reboot and cleaning, the percent gas dropped from 26 to 25 during an hour charge.

[N8teGee · Accepted solution]

The only other thing I can think of that might be worth trying is a full factory reset. You said the problem occurred after you did a firmware update, so it could possibly be a corrupted update. I would say you haven't got much to lose at this point. 

[DavideFitbit]

Hello @SirRustyNail, it's good to see you around in the forums. 

Thank you for sharing that you already tried the restart process. Before considering other options, please confirm if you already tried the factory reset process that @N8teGee mentioned. Also, you can try the steps listed here that have been useful to other users having trouble to charge the battery: Why isn't my battery charging?

Keep us posted on the outcome.  

[SirRustyNail]

Took a bit to figure out how to do the complete reboot, but that appears to have done the trick. Thanks much…

[DavideFitbit]

That's great news, thank you for the update @SirRustyNail.