Fitbit not remembering my exercise and reset my day

[glensy]

Hello all,

Today I went walking in the backyard for one hour and set it up as a Run exercise to log my distance and heart rate etc. I ended up doing about 6600 steps, cool.

Maybe 20 minutes later I did a work out, and set it up as a Workout exercise, I lasted about an hour and it was great.

I synced my Ionic to my phone and all of the data from my walk earlier had gone, almost like it reset itself and logged about 1300 steps from the workout I did, but not the Workout excercise so I can go back to check my heart rate throughout that hour.

I hope this makes sense. Is there some sort of delay at the moment? I wouldn't think there would be since it's between my phone and the app.

I'm very frustrated.

Any help would be appreciated. I have shutdown my watch and turn it back on again and turned off bluetooth and resynced but nothing fixes it.

Cheers

Glenn

[SilviaFitbit]

@glensy Welcome to the Community. Sorry for the delayed reply. 

Thanks for taking the time to share what you experienced with your Ionic. Sorry to hear that your data was lost.

I appreciate the troubleshooting tried prior to posting. In this case, I would like to manually log an activity in your Dashboard, this to get back the steps that were lost. If this happens again, please let me know. 

I'll be around if you have any additional questions.