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Fitbit not responding

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‎11-05-2019 18:42 - last edited on ‎11-06-2019 05:35 by Fitbit Moderator

‎11-05-2019 18:42 - last edited on ‎11-06-2019 05:35 by Fitbit Moderator

Adidas Ionic updated/sync on Thursday 10/31/19 and now is not responding. Device will not turn on, will not charge, will not reset. I have had device less than a year.

 

Moderator edit: Updated subject for clarity 

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‎11-06-2019 05:35 - last edited on ‎01-13-2025 09:03 by Fitbit Moderator

‎11-06-2019 05:35 - last edited on ‎01-13-2025 09:03 by Fitbit Moderator

@Justin628 Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

Since your Ionic isn't turning on or charging, please confirm that you've tried restarting it. If you have but it's still not working, try a factory reset. 

If your Ionic starts working again, please try this syncing troubleshooting. 

Let me know how it goes. 

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