Fitbit not standinding behind the product anymore

[kevin07840]

I got a Iconic for a gift in December. I am having difficulties with the connection between the watch and my phone. I read all over this forum that I am not the only one. I now have to send them my watch to get a replacement watch. They wont send the replacement until after they get this one. Didn't have this problem with the Hr. Customer service rep has script to follow and I get that. Her supervisor starts the conversation that he is here to resolve our problem. Not in the slightest. Couldn't send a watch while this one is in transit. Couldn't put a new warranty on the watch so when we have the same problem in 5 or 6 months I am not out any money. And could not refund the money we spent on the watch. Totally useless and a waste of a salary. We did call prior to this event and got the same you need to reset the watch etc. I invited the supervisor to go further up the food chain to get this resolve but I seriously doubt it will happen. Incase anyone from FITBIT wants to talk the case number is 25426962. I WILL NEVER RECOMEND FITBIT TO ANYONE!!

[Rich_Laue]

I might be misunderstanding you, @kevin07840

You say your tracker is not working, Fitbit has offered to replace the tracker. 

You say they are not honoring their warranty. I'm what way? 

Yes I agree they could do it differently, but that doesn't mean are not honoring their warranty. 

One way, like the competition does. they could take your CC, send out the replacement, and bill the user id the old tracker is not back in x days. 

[MikeDmyterko]

I had a battery problem after a few months...same return issue but finally got my replacement.  NOW it won't sync daily.  Lots of bugs in their system and I won't recommend to anyone until they work them out.  I love the watch WHEN it works.  Problem is, it seems NOT to work correctly most of the time.

[jjoonathan]

Just be glad they eventually replaced it. Mine died 6 months and they refused to replace it at all.

Agreed. Never again.