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Fitbit not tracking anything

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‎06-05-2019 05:52

‎06-05-2019 05:52

Last night I went to put my fitbit on having it off for a while and noticed that it was tracing steps (not 1 or 2, it tracked 1000s while sitting on the bed for half an hour).

I turned it off and on again and it stopped tracking altogether. I tried rebooting it several times, I tried changing the clock face syncing again (as suggest on another thread)-still no steps and no heartbeat. Then decided to leave it off overnight. 

 

This morning it was back to tracking excessive steps while not moving, then no steps at all after I rebooted it. 

 

So I did a full factory reset- which took most of the day. And now it's all reset and not tracking a **ahem** thing. 

 

Any ideas?

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‎06-05-2019 06:12

‎06-05-2019 06:12

Better contact Fitbit Support

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