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Fitbit stats on Ionic and Charge 2 change after sync

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‎03-07-2021 00:14 - last edited on ‎03-08-2021 18:56 by

‎03-07-2021 00:14 - last edited on ‎03-08-2021 18:56 by

The stats on my Ionic and on my husband's Charge 2 keep changing after syncing. Yesterday we walked 10 miles, I then worked hard in the garden for over an hour. By late afternoon my watch said I'd done over 27k steps, 2500 kcal and 268 active minutes. I synced it, and that changed to 1700 kcal and 40 active minutes (steps didn't change). My husband's active minutes dropped to just 4. This has happened a few times in the last few weeks - what's going on? 

 

 

Moderator edit: subject for clarity 

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3 REPLIES 3

‎03-07-2021 13:56

‎03-07-2021 13:56

And again today. Was at 2399 kcal a few minutes ago, synced, now down to 2069.

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‎03-08-2021 18:55

In response to Sugar-Bun

‎03-08-2021 18:55

Hi @Sugar-Bun, it's nice to see you again in our Community Forums. 

 

Thanks for the details shared in your post. I understand your concern and recommend checking if you have any third party app connected to your Fitbit accounts. Sometimes the information from the third party app overrides the information recorded by your Fitbit devices, and this can result in losing the active minutes and changing your stats.

 

Hope this helps. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎03-08-2021 22:37

In response to LiliyaFitbit

‎03-08-2021 22:37

Hi, thanks for your reply. I have Strava and Peloton linked to my fitbit. However, when this happens the stats on my fitbit are lower than on Strava. Why does it make the calories and active minutes go down please? 

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