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Fitbit won't turn on or respond

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‎04-06-2019 17:31 - last edited on ‎04-07-2019 09:18 by Fitbit Moderator

‎04-06-2019 17:31 - last edited on ‎04-07-2019 09:18 by Fitbit Moderator

I went to bed and when I woke up my Ionic was dead. I thought the battery might be dead so I left it charging for 2 days and nothing. I tried a hard reset and nothing. I've had it a little over a year and really don't want to drop money on another one so soon.

 

 

Moderator edit: Clarified subject

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‎04-07-2019 09:21

‎04-07-2019 09:21

Welcome to the Forums @Beccaboo7782.

 

Thanks for sharing that you have tried charging and restarting your Ionic for it to turn back on. I will be moving this thread to the Ionic board as it is better suited for that board.

 

Our support team will be getting in touch with you about your Ionic. Be sure to keep an eye on your email's inbox, spam and trash folders for the mail. They will be more than happy to help you find the best way to move forward.

 

Let me know if there are any further questions.

Lanuza | Community Moderator

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