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Fitbit won't update unless I get the free trial

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‎10-06-2019 17:46 - last edited on ‎10-07-2019 08:40 by Fitbit Moderator

‎10-06-2019 17:46 - last edited on ‎10-07-2019 08:40 by Fitbit Moderator

MY fitbit is not updating since last night this free trial showed up, how to decline the free trial? I was happy with what I had?

 

Moderator edit: Updated subject for clarity 

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‎10-07-2019 08:30

‎10-07-2019 08:30

What free trial? Can you post a screen shot?

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‎10-07-2019 08:39 - last edited on ‎01-16-2025 06:08 by Fitbit Moderator

‎10-07-2019 08:39 - last edited on ‎01-16-2025 06:08 by Fitbit Moderator

@MEbrogdon It's great to see you around. Thanks for letting me know that this happened after the free trial. 

You will need to cancel your free trial by going to the store of purchase. Regarding your inquiry about your Fitbit not updating, please reply to the following questions: 

- Do you see all your data in your Ionic? 
- Is your watch tracking all your data?
- Is your Ionic's data showing in your app or Dashboard? 

Thanks for your input @SunsetRunner. 

Keep me posted. 

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