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Forgot password and Ionic not turning on

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‎02-03-2020 02:58 - last edited on ‎02-04-2020 09:24 by Fitbit Moderator

‎02-03-2020 02:58 - last edited on ‎02-04-2020 09:24 by Fitbit Moderator

Fitbit lost my account, I clicked forgot my password atleast 5 times over the last two days and no email came through (yes I checked the junk tray) so I created my account again (so it lost all my previous data 👎🏼) then I turned off my Fitbit and now it won’t turn back on.

 

Moderator edit: Updated subject for clarity 

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‎02-04-2020 09:23 - last edited on ‎10-08-2025 09:37 by Fitbit Moderator

‎02-04-2020 09:23 - last edited on ‎10-08-2025 09:37 by Fitbit Moderator

@Missfooks Welcome to the Community. Thanks for the details mentioned. 

It's pretty weird that you're not receiving an email when you're clicking on the forgot password button. When you create a new account, all the data previously stored won't transfer to your new account. 

Regarding your Ionic not turning on, I've shared your post with our Support team and they will continue assisting you through email. 

I'll be around if you have any additional questions.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎02-04-2020 12:13

In response to SilviaFitbit

‎02-04-2020 12:13

@Missfooks have you been receiving your Monday Fitbit updates? They are sent to your registered email. 

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