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Found, but not able to connect

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‎03-09-2020 12:00

‎03-09-2020 12:00

Hi, I have not been able to sync my Ionic lately. I removed it, and trying to connect. It is found, but gets the message not able to connect. I have restarted Bluetooth, watch, reinstalled app, but nothing is working. What do I do? 

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‎03-10-2020 11:38 - last edited on ‎11-07-2024 03:07 by Fitbit Moderator

‎03-10-2020 11:38 - last edited on ‎11-07-2024 03:07 by Fitbit Moderator

@Rhestvik Welcome to the Community. Thanks for getting in touch about this. 

I appreciate the troubleshooting tried. I would like you to follow the full syncing troubleshooting listed in this article: Why won't my Fitbit device sync? Could you let me know the phone you're using? 

Keep me posted. I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-10-2020 12:16

In response to SilviaFitbit

‎03-10-2020 12:16

I'm using a Samsung S10+

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‎03-11-2020 15:11 - last edited on ‎11-07-2024 03:07 by Fitbit Moderator

In response to Rhestvik

‎03-11-2020 15:11 - last edited on ‎11-07-2024 03:07 by Fitbit Moderator

@Rhestvik Thanks for getting back. 

I appreciate that you mentioned the phone you're using. In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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