GPS not working properly on my Ionic

[hkwaeldar]

Hello Fitbit Team,

The GPS function of my Ionic has been getting worse for about the last two month and I'm now at a point were:

- it takes about 10 to 15 minutes to get a GPS lock when standing still

- up to 50 minutes when moving

- GPS lock is lost frequently during exercises

- indicated distance can vary widely for the same track from one day to the next

I've tried:

- two button reset

- three button reset

- factory reset

- disconnect and reconnect Bluetooth

- remove and reconnect the Ionic to my account

all to no avail. Most disappointing is that this watch is less than a year old as it was replaced under warranty / goodwill by your company (reference #32295966).

Any advice on what else I can do to get the GPS working properly again as it did when the watch was new?

[hkwaeldar]

A reply from Fitbit support would be nice.............

[MihaiD]

 have the same problem from february, 2020.

[Guyjohnp]

Having similar issues with GPS accuracy and repeatability. Different result for same distance comparing running, bicycling and walking; also different compared to multiple other devices. Today, issues with heart monitor began - erratic, missing data (running heart rate showes resting...). Device is just over a year old.