Getting Upset

[SunsetRunner]

I just recently purchased the ionic and now i am not receiving any notifications, phone text. Everything is on connected and still nothing, any suggestions?? Bout to return!!!!

[Komsan]

Did you buy from Fitbit.com?

Otherwise you have to contact wherever you bought from.

Just chatted with customer service to return but Fitbit refused.

Good luck wish you can return.

[SunsetRunner]

Sent from my iPad

[NellyG]

@SunsetRunner what phone are you using?

[WendyB]

We need more info.  Like @NellyG said what phone?

Is it supported?

List is here:

https://www.fitbit.com/devices

[SunsetRunner]

Samsung Edge 6+

Sent from Yahoo Mail on Android

[SunsetRunner]

Samsung edge 6+

Sent from Yahoo Mail on Android

[Rich_Laue]

On your Edge dosyou get notifications displayed on the phone while the phone is locked? 

Have you checked to make sure the fitbitFapp has notification permission? 

Have you set it up to send notifications in the app. 

[SunsetRunner]

Yes everything is set up and still nothing so I had to break down and call and the guy walked me through a lot of steps and its working again hopefully it continues, thanks for all the help!!

Sent from my iPad

[Cantryboy]

Glad you got it solved!