Getting a "unlock with your phone" message on my Ionic

[Lindamosey]

How annoying is my Fitbit, spent SOooo long trying to unlock it

Moderator edit: Updated subject for clarity 

[SunsetRunner]

Is there a question forthcoming?

[VandyCWG]

I doubt you will ever get that, as that is most likely security in place for the banks signing up for Fitbit Pay.

If you do not use Fitbit pay, remove any information and then remove the pin.

My Galaxy Gear S3 with samsung pay also requires a pin everytime i remove it from my wrist.  I doubt that will ever change.

[JJP73]

Ionic says I must "unlock using iphone"....  how do I do this?

[SilviaFitbit]

A warm welcome to the Community @JJP73! I would like you to confirm that you've tried the following: 

1. From the Fitbit app dashboard, tap the Account icon  > your device image. 
2. Tap Device Lock.
3. Find the option to reset your PIN code. 

Note that after you reset your PIN code, you must add your cards to Fitbit Pay as if you were setting it up for the first time. You can learn more about it by checking this article How do I use the device lock on my Fitbit device?.

Hope this helps! Keep me posted. 

[JJP73]

It failed

[SilviaFitbit]

Thanks for getting back @JJP73. I would like you to try the troubleshooting posted by my friend @MarreFitbit in this post. 

I'll be around if you need further assistance. 

[Miiwester]

When I click device lock to reset the pin code it says device authentication failed.

[SilviaFitbit]

Welcome to the Community @Miiwester. Thanks for the details that you mentioned. Please try restarting your Ionic and then follow these steps: 

• Log out from the Fitbit App.
• Reboot your phone.
• Log back in to the Fitbit App.

Try to unlock with your phone once again:

1. From the Fitbit app dashboard, tap or click the Account icon > your device image. 
2. Tap or click "Device Lock".
3. Find the option to reset your PIN code.

Let me know the outcome. 

[spookyanne]

Worked on mine today. Thanks 

[SilviaFitbit]

@spookyanne Welcome to the Fitbit Community. 

Glad to hear that the instructions provided on the thread helped you. I'd like to invite you to visit our Health & Wellness boards, you can find and post tips about Healthy Eating, Get Moving and more. 

Have a good weekend. 

[spookyanne]

You too,

Anne