Getting error messages when trying to submit a refund request

[Sold5]

Hi,

I’m getting error messages when I tried to submit a refund request on my recalled Fitbit. Could someone please get in touch to help sort it out?

thanks,

steve 

Moderator Edit: Clarified subject.

[AndreaFitbit]

Welcome to the Fitbit Community, @Sold5. I'm sorry to hear that you're getting error messages when trying to submit a refund request on you recalled Fitbit. I'll be happy to assist.

Have you been able to submit your claim at help.fitbit.com/ionic? What kind of error message did you get?

[Lottie472]

I also keep getting an error when trying to register my refund , I have a reference number but it just keeps saying please refresh page .

Any help would be appreciated 

[AndreaFitbit]

Welcome to the Fitbit Community, @Lottie472. I'm sorry to hear that you're getting an error when trying to register your Ionic refund. Thanks for letting us know that you have a reference number. 

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