Getting "Notification service is not running" on the app

[Paulaky2878]

My fitbit ionic isn't giving notications on the watch or showing calls when anyone rings.

On checking my fitbit app on the phone it has the message below on the phone. I have searched for answers and I have tried everything from restarting the phone. Restarting the watch. Removing the app from the phone then reinstalling. Clearing the cache.

once I remove the app and reload it the watch works for roughly 4 hours. Then it just goes back to the same issue.

This is really annoying so

Please can anyone help as for a £250 watch not having any notifications or calls go to the watch it is just an expensive step counter.

My mobile is a huawei p30 lite.  

Moderator Edit: Clarified subject

[SilviaFitbit]

@Paulaky2878 Hi there. Thanks for the screenshot attached and the troubleshooting performed prior to posting. 

I appreciate the research done and for mentioning the phone model. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Thanks for your understanding. 

[Paulaky2878]

Hi Do we have a rough time line to this resolution, as I saw it was a fault a while back for other phone user and couldnt see any fixes for there issues so I don't want to just be waiting for months on the hope of a fix, as like I said it is very disappointing to have an expensive watch that basically just tells me the time and my steps.

I just exchanged my watch to make it my 3rd fitbit Ionic watch in 3 years about 6 months ago as my previous 2 watches the GPS stopped working when I was running so it didn't pick up my running. 

I was going to change from a fitbit to a different brand but I really like the app and the stuff that it does, but with this latest issue I am starting to feel hard done by.

please can someone find a resolution or would it be best to return it again.

[SilviaFitbit]

@Paulaky2878 Thank you for getting back. I understand the importance of receiving notifications on your Fitbit Ionic. 

At the moment, I don't have a time frame about when this will be resolved. However take into consideration that our team is aware of this and working to identify a resolution as soon as possible. 

Have a nice day. 

[Paulaky2878]

Hi is there any update yet as I have already waited many months for this fix and I have waited nearly another month since we last messaged as we last spoke on the 17th of Feb

I understand the team are working on a fix and the team are aware and working to identify a resolution. but this is taking to long.

I remove the app and restart my watch and my phone and again for around 6 hours it works but then like every other time it returns to having a notification fault. 

also I purchased my Fitbit watch on the 17th of April 2020 and with this fault of the watch not receiving notifications can I send the watch back as it is not really fit for purpose if it wont do the most important features it advertises it does. 

the watch isn't cheap so I don't want to just have a watch that counts my steps, I want one that does what it is supposed to do.

please can you advice me of:

1. is the fix ever going to happen.

2. with it being only 10 months old can I return it back with the fault being that Fitbit cant fix the notification fault.

thanks and regards

Paul