Getting simplified sleep stages from Ionic

[Bahappy1]

I've had a Alta HR, Versa and now have an Ionic and still see only simplified sleep details. I've had it only once or twice reporting advanced with graph showing Awake, Rem, Light and Deep. My wife has a Blaze (I configured it for her) and she has no issues. I used to have Jawbone Up3 and this gave me always perfect the sleep stages, because they are out of business for the Up3 , and mine went defect , I switched to Fitbit. OK, what did I try ? - not to loosely,  - 2 - 3 fingers above wrist bone, - sleeping in a chair, on my back, left side, right side etc. - it's in normal mode (sensitive mode did not solve it) - I did resetting the watch, the heart rate is on (on the watch through settings) and visible,  I'm very healthy man, I 'm doing CrossFit, swimming, lots of walking have no stress, strong heart. I've read all posts about sleep/logging and none brought me a solution.

Of course I have the latest firmware and software installed, and the watch fully charged.

Moderator edit: updated subject for clarity

[Fadi214]

Same issue here, tried e everything possible. Sleep tracking is the only reason why I haven’t moved to fhe Apple Watch, and now there’s no more point to stick around. 

[SantiR]

@Bahappy1 @orionseye Thanks for your replies and for sharing those details regarding this experience. 

I hope customer support will find a solution for you soon. Are you still reporting the issue with them? Feel free to contact them using you case numbers to ask for any updates on this.

@Fadi214 I hope you're doing well! Thanks for taking the time to report this here. 

I went ahead and contacted you via PM. Please keep an eye on your Community inbox for next steps.

Keep me posted! 

[Bahappy1]

No progress in this, no explanation  why it did work irregular and why it stopped.

Have done all updates/firmware, I didnot change I'm still the same old me, I still sleep as I did before.

There must be a reason, is my heartbeat irregular (is that of any influence) is it the magnetique band (my wife uses also a magnetique band and has no issues.... what can I do for testing ?

[SantiR]

@Bahappy1 Thanks for your reply and for sharing those details. Thanks for trying all of the troubleshooting steps provided by customer support.

The best thing to do at this point is to keep reporting your experience to customer support through the case that was created for you. That way, they can gather enough information about the situation you are experiencing and therefore provide the best solution available for you.

Keep me posted! 

[Bahappy1]

Please remove "solved" because this issue is not solved.

Today I found out that I could not get all day sync set on, I got it going again,  after I first removed the Ionic under blue tooth (forget this device) , started all-day sync, this worked !

I will let you know tomorrow if this also helped to get sleepstages.

[orionseye]

Thanks for your updates.  I really don't know how our issue merited the "Solved" label; it is still a significant problem from my point of view.  On your syncing issue, I have found that just rebooting the Ionic always seem to resolve this issue, without doing anything to my iphone.  Still have to periodically do this, but very infrequently.

[Bahappy1]

Sorry only simplified sleepstages, so continously sync did not made any difference.

all other features like, heartbeat , steps, exercise, GPS, Musique , messages etc are working ok.

[SantiR]

@Bahappy1 Thanks for your reply! The "solved" status was removed from this thread. I'm glad to read that everything else is working correctly on your watch. Please be sure to keep constant communication with customer support for further assistance. 

@orionseye I hope you're doing well. Thanks for sharing the workaround that helps you out with this. Hopefully, it will be useful for other users too. the "solved" status can only be selected by the creator of the thread. 

See you around! 

[orionseye]

Interesting development here.  To reiterate, I have AFIB (specifically atrial flutter) which is controlled by medication.  On Thursday, 10/25 at 6:50PM, my flutter returned with a resting heart rate of 95-100 bpm.  My particular flutter is very regular and not particularly symptomatic:  I just know its abnormal and will need to be corrected either by increased/different meds or cardioversion.

But the surprising thing is (or maybe not) that sleep staging resumed with the onset and has continued since that date.  Just to be clear, THIS IS NOT A SOLUTION. But its probably an important clue to this issue for those of you who have AFIB as I do.  If you have this sleep staging issue and are not aware that you have AFIB, please take measures (EKG) to insure that you just haven't been diagnosed.  People with AFIB are prone to strokes if not treated.

Moderator edit: Format

[FerdinandFitbit]

Hi @orionseye, great to see you in the Community Forums! 🙂

Thanks a lot for sharing this with us. While Fitbit trackers are not meant to be seen as medical devices and can not be used to diagnose or treat any condition, they are sure good tools to monitor your general health and if you notice something different than what you normally see, it's always a good idea to check with a professional to have a second opinion so I'm with you when you say that anyone noticing things like this, should ask for professional advise.

Hope to see you around!

[Comalito]

Hello,

May I ask you if you have a regular good all night sleep or if you wake up a lot at night (walk around, etc)?

I have the same issue, but after exchanging my Ionic three times, without any success, I am convinced that neither the Ionic, nor much more expensive watches can track irregular sleep with a lot of waking ups. These trackers will have enough information for a quality sleeping graph, after three hours straight of good sleep, without pulse variations and as few as possible movements. Changing settings, resets, etc are useless!

Please, keep me posted.

Best,

Comalito.

[Bahappy1]

There is nothing wrong with me physically or with me sleeping, I normally sleep through the whole night, have no stress and I am not restless. 

I did had an Up3 Jawbone (they don't make/support them anymore) and never had an issue, they Always gave an excellent report of sleepstages

[Comalito]

Thanks for your answer.

With what you tell me, there s eems to be a serious failure in the device.
I already changed mine three times and waisted my time through countless
"troubleshootings".
In my case, my sleep is very bad, with many waking ups. I thought that this
could explain why sleep analysis is a useless function in all the watches,
that they have sent me. It's so mistaken, that it makes you feel that they
had some confusion with someone else.
Your information helps me a lot as I am about to shift to Garmin. There,
the "mistakes" are much more expensive!

Thanks again. Wishing you the best,

Comalito.

envoye de mon mobile

[Bahappy1]

Last night I experimented by exchanging the fitbit BLAZE of my wife with mine IONIC.

- My wife got perfect sleepstages (like she also got with het Blaze) and I.... I only got simplified sleepstages. 

I assume it's me.

tip for others lent your Ionic to a friend / partner and see what happens.

This is a practical thing to do in finding out who or what is wrong.

[Comalito]

Hi,

Thanks for writing back.
Your observations are interesting.
Why doesn't Fitbit do something to resolve this ? Did you try to ask for an
exchange of tracker?

Keep me posted.

Wishing you the best.

Comalito.

envoye de mon mobile

[burns_erin]

Count me in the group who used to consistently get sleep stages but now haven't got them for 3 weeks.

  Can't see anything that would indicate it's not tracking.

[Comalito]

As I said, I am going through the same issue as you. Sleep recordings go from occasionaly close to accuracy to most of the time absurd registering. (Last night, according to the tracker, I slept one hour !!!!! After I made a manual correction, it stated that I sept 18 hours !!!! (WOW from 1 registered hour to 18 hours !!)

This is my third exchange on warranty. It's worse every time! I even gave up on tthat!

I am about to quit, but HR readings (like yours) are very accurate. I tested pulse with medical heart rate measuring devices.

It's also significant to know that FITBIT IONIC is consedered by most critics as the best device on the market to measure sleep!!!

May be technology is not ready.......From gadgets to precision instruments ?

[SantiR]

@burns_erin I hope you're doing well! Thanks for also reporting the situation you are experiencing with sleep stages. Thanks for sharing the screen shot.

Please check this helpful article to get some reason why sleep stages may not be showing. 

@Comalito @Bahappy1 I hope you're doing well too. Thanks for sharing those details about this situation.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

Keep me posted! 

[Comalito]

Hi, how are you?
I decided to post a new issue to answer many messages, received today.
Is Fitbit Ionic worth it?

I always care to have your opinion.

Take good care.

Comalito

Sent from Mail for Windows 10