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Got a replacement and now it's not updating its firmware

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‎02-24-2019 11:48 - last edited on ‎02-25-2019 12:03 by Fitbit Moderator

‎02-24-2019 11:48 - last edited on ‎02-25-2019 12:03 by Fitbit Moderator

After getting a replacement frim best buy. I figured out its the firmware. Fitbit OS 3.0 wont update. Frustrated beyond belief. What is fitbit going to do?

 

Moderator edit: Updated subject for clarity 

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‎02-24-2019 15:00

‎02-24-2019 15:00

Is your tracker connected to wifi?

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‎02-25-2019 12:02

‎02-25-2019 12:02

A warm welcome to the Community @Diesel69! I would like you to make sure that you've followed the steps mentioned on this article How do I update my Fitbit device?. Since, you're having trouble updating it, please try this troubleshooting. 

 

If you're getting any specific error, let me know. 

 

Thanks for your advise @SunsetRunner! Robot Happy

 

Hope this helps. I'll be around if you need further assistance. 

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