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Green light on but steps and heart rate not working

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‎12-15-2019 02:37

‎12-15-2019 02:37

I have done a factory reset and uninstalled the app and reinstalled and the sensor seems not to be working.

Any help would be great.

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‎12-15-2019 06:09

‎12-15-2019 06:09

I've got similar, step count works but no heart rate, even though the green light is flashing and the sensors are clean. Shutdown and factory reset both tried and neither brought success.

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