help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HR & Calibration not working after 27.32.10.20 update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-11-2018 20:28

‎10-11-2018 20:28

Seems like I’ve tried everything I’ve read in the forums, but my Ionic is no longer working after the recent update. It’s super frustrating dealing with this device for the past 24 hrs. Please help. 

Best Answer
0 Votes
3 REPLIES 3

‎10-11-2018 20:31

‎10-11-2018 20:31

HR light is not flashing any more and it took over 8 hrs for the update to complete over WiFi. Now it keeps asking for calibration and plugging in the charger and leaving the device on a flat surface does not work. Everything was working just fine yesterday afternoon, then update required, now nothing. I’m on my 4th factory reset. 

Best Answer
0 Votes

‎10-12-2018 00:27

In response to stullos

‎10-12-2018 00:27

Contact Support (link in my signature)

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes

‎10-19-2018 04:51

In response to stullos

‎10-19-2018 04:51

After update, the watch became useless. Called customer support and they provided a new device as it was still under warranty. I am afraid this would occur again and next time my warranty might not be valid making my device a piece of garbage. I am not very happy with Fitbit over this process.

Best Answer
0 Votes