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HR monitor not working

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‎11-20-2019 06:18

‎11-20-2019 06:18

My battery died yesterday on a run and once charged it would not sinc and my phone could not find the device. I deleted the Ionic from my fitbit app and reset it up as instructed and was able to sinc but now my hr monitor is not working. Any suggestions on how to fix? I have already turned it off and back on and restared but still no hr. I don't know if I need to delete it again and set up or restore factory settings. Please help.

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‎11-20-2019 06:37

‎11-20-2019 06:37

Nevermind I figured it out. somehow the HR feature was turned off on the device. I turned it on and good to go. The toubleshoot section was very helpful

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‎11-20-2019 06:37

‎11-20-2019 06:37

Nevermind I figured it out. somehow the HR feature was turned off on the device. I turned it on and good to go. The toubleshoot section was very helpful

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‎11-20-2019 09:59

In response to stevenbeale

‎11-20-2019 09:59

How are you doing my friend @stevenbeale? Welcome!

 

You did a great job checking our help article about this topic: Why don't I see my heart rate on my Fitbit device? I really appreciate you've marked your solution as the best answer, since your post might help other users having similar issues. 

 

Have you checked our Discussions board? If you're into Fitbit and fitness you may enjoy other users' comments. Check this board  Looking for Fitbit Friends? Find some here! And have some fun interacting with other users! 

 

Keep stepping around in the Forums! 

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