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Had lines on the screen and now it's not working

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‎10-13-2018 23:23 - last edited on ‎10-14-2018 08:26 by Fitbit Moderator

‎10-13-2018 23:23 - last edited on ‎10-14-2018 08:26 by Fitbit Moderator

So around three weeks ago, my ionic screen had a verticle line affecting the middle of the screen. I ignored it, assuming it would go away, then tried changing the clock face when the line started to widen. A week and a half ago, it wouldnt turn on properly, and then a day later stopped responding all together. I cannot restart or anything, and was wondering what has happened? Cheers

 

 

Moderator edit: Clarified subject

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‎10-14-2018 08:26

‎10-14-2018 08:26

Welcome to the Forums @Chmitty.

 

Thanks for bringing this up. I will be moving this thread to the Ionic board as it is much better suited for it.

 

In the meantime, our support team should be getting in touch with you via email. Please be sure to keep an eye on your email's inbox, the one related to your Fitbit account. They will be happy to help you with this situation.

 

Feel free to reach out if you have any questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎10-14-2018 13:10

In response to LanuzaFitbit

‎10-14-2018 13:10

I just had the same thing happen to me-do I attempt to call support? It is now totally dead-Just let me know what to do and I will respond accordingly-THANKS!

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‎10-15-2018 10:05

In response to Geargirl

‎10-15-2018 10:05

Welcome to the Forums @Geargirl.

 

Thanks for letting us know that you are experiencing the same situation.

 

I could see that you got in touch with our support team today and they asked you to try some steps. Please do give them a shot and if they do not work get in touch with them once again. They'll be happy to help you out.

 

Let me know if there is anything else that I can help you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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