Has anyone in the UK got Fitbit pay to work with Boon by wire card ?

[james1972]

As the title suggests I've been going round and round in circles trying to get fitbit pay to work !

Like most people in the UK my bank isn't listed as working with Fitbit pay so I decided to register with boon as it looked simple, pity about the monthly fee though. Creating a boon card was simple and I thought the rest would be easy ......

Well try as I might, and believe me I've wasted hours trying it goes through the rigmarole of registering card, the acceptance stuff and then bombs out with "some of the card details  you supplied were incorrect" !

Its infuriating, I've contacted support at boon with screenshots and details, no response, checked and checked the details match, including capital letters but still the same error ?

Anyone had the same and found a solution or has anyone actually got it to work ?

[SilviaFitbit]

It's great to see you around @james1972! Thanks for taking the time to share your experience with Fitbit Pay in the UK. 

I was checking the bank list and Boon is listed there. I would like you to make sure that you've followed this procedure to properly set up Fitbit Pay on your Ionic.

If you haven't tried the following, please perform it: 

• Remove card from Wallet app 
• Uninstall Wallet app 
• Delete Fitbit app from your phone
• Shutdown Ionic 
• Reinstall Fitbit app 
• Reinstall Wallet app 
• Re add your card 
• Restart Ionic 
• Factory reset Ionic

Hope this helps. I'll  be around if you need anything else. 

[james1972]

Thanks for the response

I've deleted the app (several times), reset my ionic (several times), factory reset it but still the same.

The problem is I can't get the card to register..........

The steps I go through.

1. Select Wallet from the APP (its on a iphone 5S) - touch ID - OK

2. Cycle through the welcome and teaser about how its all secruity and happy ! - click on get started - OK

3. Enter card details, check, doudle check, triple check - ok

4. Check address exactly matches the card details - ok - click next

5. Adding card .... "securly verifying ..." ok

6. Screen then comes up with a "T&C's page for the Wirecard boon mobile payment service (note the T&C's keep repeating 'Apple Pay on an Ios device', not sure if this is relevant or not ?

7. Click 'Agree' and it then erorrs as below picture.

I'm really frustrated with this, please can someone help ?

[SilviaFitbit]

Thanks for getting back @james1972! I appreciate the screenshot that you've attached as well for continue troubleshooting this with me. 

This is pretty weird because Boon is listed as a supported bank. In this case, I would highly recommend to ask to your bank if the card that you're using has any restrictions that could be preventing it to be added. 

Thanks for mentioning that you're using and iOS device. 

Let me know the outcome. 

[james1972]

I spoke with boon customer support this morning, their technical department have been looking into this for a few days but no answer yet.

Has anyone successfully linked their boon card to Fitbit Pay ?

[james1972]

Well boon technical support got back to me today ....

Our technical department reported us that the iPhone 5s is not eligible for Apple Pay, which means that your boon. card cannot be activated. Therefore Fitbit Pay does not recognise it either.

We are sorry for any inconvenience this might have caused you.

Does this sound right I never thought you would have to have an up to date phone to use Thisbe feature ????

[james1972 · Accepted solution]

It works !!!! Yay !!!!

When registering your card in the Fitbit app you need to advance the expiry year by 1 e.g. if it was 2021 then put in 2022 and hey presto !!!!

The boon app is due an update in February when they can hopefully fix this .

Dear James,

Many thanks for your feedback and for reaching out to us directly. We apologize for the inconvenience you are currently facing. Our developer teams are working to fix the issue. It should be fixed after the new app release in the first week of February, after which you should be able to use boon. on Fitbit Pay without any issues. We hope this helps. Perhaps you could share this message with the rest of the Fitbit Community? We’d be grateful if you do.
For future queries or suggestions, please feel free to write to us directly on this email address.

Many thanks and best,
Team boon.

[SilviaFitbit]

Thank you so much for sharing the workaround and details that the Boon Support shared with you @james1972. I'm sure this will help others in the Community. 

Have a great week! 

[Cali369]

Thank you so much for sharing this - I just tried it and I've been able to successfully add the boon card to my fitbit pay wallet!  Been so frustrated that I couldn't get the boon card to work with fitbit pay!