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Headphones keeps cutting out

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‎01-18-2019 07:15

‎01-18-2019 07:15

Hi

I just got a fitbit Ionic. I have Jabra bluetooth headset which works fine with my old watch (Adidas smartrun) but with the Ionic it just cuts out every few seconds for a brief moment and then continues. It's really impossible to listen to music with it. 

I have tried all the advice on the forum about switching off and reconnecting and I have also done a full factory reset. The headphones work fine with other devices (phones and old watch) so it's really a Ionic issue. 

I am considering returning them as the main reason I purchased this watch was to listen to music whilst I train (without the need for a phone). 

Anyone else solved this issue?!

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5 REPLIES 5

‎01-18-2019 07:27

‎01-18-2019 07:27

Update: these are Jabra Coach headphones. I tried my work headset (JAbra evolve 75 which works ok). So the situation is:

 

- other devices work fine with the Jabra coach

- Ionic works with other headsets

 

But the Ionic doesn't work with Jabra coach ... wierd!  

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‎01-18-2019 09:36

In response to nevynevster

‎01-18-2019 09:36

Not really weird, every device and headset has a differing quality/power/sensitivity of Bluetooth radio. Every pairing is different, and will end with differing results in audio quality.

I have wireless ear buds that work fine with everything I pair them with (multiple phones, a Macbook Pro and a Chromebook) except my Ionic when running. The swinging of my arm causes the signal to be blocked by my body.

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‎01-18-2019 10:27

In response to sfringer

‎01-18-2019 10:27

Hi 

 

Thanks for the reply. I should have specified that this is not when I run ( as I realise that there can be a connection issue if your arm moves out of range). This issue happens when the Ionic and earbuds are right next to each other and static. It's a very regular cutout like every 3 secs for a second so it seems like there's something else causing the issue of incompatibility. 

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‎01-18-2019 23:54

In response to nevynevster

‎01-18-2019 23:54

For anyone else with a similar issue ... a firmware upgrade on the Jabra Coach did the trick. Much forgetting and reconnecting of earbuds required after that. Seems like that is required every time they are used

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‎01-19-2019 04:42

In response to nevynevster

‎01-19-2019 04:42

Well now it doesn't pair with the headphones at all! Have unpaired and reset everything but it sees them as a device but won't actually connect. Headphones in pairing mode for sure but it just is stuck trying to connect. Honestly for a device that the USP is that it plays music it really sucks that it is so hard to get it to do the basics. Am considering returning it

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