Heart Rate, Steps, and Calories not appearing on the Watch Face

[PJPAE]

About 30 minutes ago,  the heat rate, calories, steps stopped apprearing on the Iconic watch face.  Only displays date and time.

[Ozzie65]

Hi @PJPAE - Restart your Ionic - see below:

https://help.fitbit.com/articles/en_US/Help_article/1186

[SantiR · Accepted solution]

@PJPAE Welcome to the Fitbit Community! Thanks for reporting the situation you are experiencing with your Ionic's display not showing any fitness data.

If after trying the suggestion given by @Ozzie65 about restarting Ionic it is still not showing any of that data on your watch; please try changing the clock face on it. That should certainly help you out with this.

Hope this helps. Keep me posted! 

[Klk2025]

Changing the clock face did the trick for me. Thanks!

[SantiR]

@Klk2025 Thanks for your reply and for trying the steps provided to sort this out.

I'm really glad to read that changing the clock face worked for you and that you are back on track now.  Hopefully, this will be helpful for other users as well!

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

See you around! 

[Cris11]

Hi today I am having the same trouble with my ionic watch. I cannot get it working again

Thank You

[SmileAndDial]

This just happened to me too. I went to the Fitbit app (on my phone) > ‘my Fitbit’ (‘Ionic’) > Clock Faces > and updated my clock face by clicking ‘update’ I now have all my stats back plus I was able to add the battery charge stat too. Problem solved. Restarting didn’t work for me. 

[Cris11]

Thank you. I have now changed my watch face and everything is working again x


Sent from my iPhone

[SantiR]

@SmileAndDial Welcome to the Fitbit forums! Thanks for taking the time to share the steps that helped you out to get back on track with this situation. I'm glad you got your stats back by changing the clock face on your watch. I'm sure this will help other users as well.

@Cris11 I hope you're doing well! Thanks for reporting the situation that you were also experiencing with your watch. I'm so glad you were able to find some good help here on the Community forums. I'm glad to see you back on track now!

Additionally, have you checked the Feature Suggestions Board? If you have any ideas for future features you would like to see on your Fitbit device, this is the best place for asking. Feel free to search for existing feature suggestions or add you own original one!

See you around! 

[techcop]

I did try the suggestion by customer service to re-start the watch and to turn it off and back on. Neither worked for me. There was another suggestion to change clock faces. I did that and then switched back to the face (which I like) that was having the issue and the problem had been resolved. I was also getting a data fetch error message on the watch and this also shut that message off (The error message did not stop after re-starting and turning off and on the watch).

So, switch clock face and make sure heart rate is showing and then switch back to the one that was giving you problems (if you want) and see whether the problem persists. It did not for me. Switching back and forth caused the watch to start working again.