Heart Rate and Active Minutes not recording properly

[3littlefishers]

I've had my Ionic a few months now (an upgrade from The Surge) and I'm increasingly annoyed with its performance.  My issues are:

• Sometimes, especially if I'm very active in a day, the active minutes just gets wiped to 0.  For example, I did 44,000 steps the other day with active minutes of 0 (and calories burned to match that).  
• Heart rate monitoring is sporadic at best.  My 2 hour, 4 minute half marathon at the weekend recorded 40 active minutes with the heart rate dropping in and out for the entire race.

Does anyone else have similar problems?  I'm increasingly thinking I should have gone for a Garmin Forerunner 235 like so many others recommended.  The support from Fitbit has been awful - simply telling me it's a problem that they're aware of but not offering any solution.  I've troubleshooted everything I can think of.

[SilviaFitbit]

Welcome back @3littlefishers. Thanks for taking the time to share your experience with the Community. 

I appreciate the troubleshooting tried. I've shared your post with our Support team and they've mentioned that you already have a resolved case with them, please continue the communication through email. 

I'll be around if you need further assistance.