Heart Rate light is ON but screen blackout and cant sync

[AlexanderSu]

While playing football, i realised that my ionic screen was blacked out, i tried pressing buttons but nothing came up. Then i saw that the green heart rate light was still ON. I tried syncing it but. it couldnt sync. I tried charging and still nothing came up. Please tell me what to do.

[NellyG]

First try restarting it several times (im not sure if that is what you have already tried, but do it several more times if you have). Iv that coesnt get it working try a factory reset. If that doesnt wake it up you will need to contact Support (link in my signature) Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[AlexanderSu]

Thank you for your advice, i shall Try your procedure when i go home, i am currently wearing my old blaze.