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Heart rate and battery issues on Ionic.

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‎05-07-2019 20:25 - last edited on ‎05-08-2019 08:04 by Moderator Alum

‎05-07-2019 20:25 - last edited on ‎05-08-2019 08:04 by Moderator Alum

Hi! My ionic is 9 months old. It suddenly started misreading my heart rate, reading in the 170’s. Checking my heart rate myself proved my rate to be in the 70’s. It then started recording my heart rate when not wearing. Even 15 minutes after taking it off. It then started loosing power and dying quickly and now only folds a charge for about an hour. I’ve tried every tips I can find and nothing has worked. Any advice and how to get my ionic back?

 

Moderator Edit: Clarified Subject.

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4 REPLIES 4

‎05-07-2019 20:27

‎05-07-2019 20:27

Hi! My ionic is 9 months old. It suddenly started misreading my heart rate, reading in the 170’s. Checking my heart rate myself proved my rate to be in the 70’s. It then started recording my heart rate when not wearing. Even 15 minutes after taking it off. It then started loosing power and dying quickly and now only folds a charge for about an hour. I’ve tried every tips I can find and nothing has worked. It is synced to my iPhone. Any advice and how to get my ionic back?

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‎05-07-2019 21:11

‎05-07-2019 21:11

Hello and welcome to the forums @LisaLifeCoach 

 

I've notified a moderator about your post and they should be here to assist you. Thanks for coming by the forums.

Stepping in the U.S.A. since September 2013. Android 14

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‎05-08-2019 08:07 - last edited on ‎03-08-2025 08:31 by Fitbit Moderator

In response to Odyssey13

‎05-08-2019 08:07 - last edited on ‎03-08-2025 08:31 by Fitbit Moderator

Hello @LisaLifeCoach thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @Odyssey13, I hope you're doing well. 

@LisaLifeCoach I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎05-09-2019 21:27

In response to LisaLifeCoach

‎05-09-2019 21:27

First of all @LisaLifeCoach , it's best to read up on the numerous other complaints on the Fitbit forums.  If it is still in warranty then request to get replaced ASAP.  Otherwise their customer service and accountability is appalling.

I have had similar issues with heartbeat monitoring irregularity (going up to 190bpm when I wasn't even breaking a sweat).  Then my Ionic battery failed 2 months after the watch’s 365 day warranty period.

After going through their support team advice, response from Fitbit was “"we unquestionably want to add more years to the relationship that started when you chose us. The good thing is, you can purchase through our retailers near you, and your purchase will come with new warranty. (www.fitbit.com)."

Like many other people, I will never buy another Fitbit product as long as I live.

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