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Heart rate data not accurate

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‎03-09-2020 11:34 - last edited on ‎03-10-2020 11:17 by Fitbit Moderator

‎03-09-2020 11:34 - last edited on ‎03-10-2020 11:17 by Fitbit Moderator

Why is the monitor so way off?.... I did gym at 6am to 7am... rest of the day was walking or sitting!

4504BA21-6763-42AE-B176-B585054E8D1B.png

Moderator edit: Updated subject for clarity 

 

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6 REPLIES 6

‎03-10-2020 11:22

‎03-10-2020 11:22

@AndyStamford It's nice to see you on the Community. Thanks for attaching a screenshot of your heart rate data. 

 

The number you're seeing on your Fitbit app is the heart rate average for the whole day. However, if you tap on the tile you'll see more details about your heart rate data, your HR will be higher or lower depending on the activity that you were doing.

 

Learn more about it by checking this article: How do I track my heart rate with my Fitbit device? 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-10-2020 12:42

In response to SilviaFitbit

‎03-10-2020 12:42

Sorry!.. you’ve missed the point!.... the watch is regularly showing heart rates in excess of 150, even when I’m sat at my desk and my actual pulse is 60
Andy Wilcock
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‎03-10-2020 23:27

In response to AndyStamford

‎03-10-2020 23:27

Have a similar problem. My IONIC showed a HR of 128 when an ECG showed it to be 60 bpm. ECG was a result of seeing my GP for an emergency appointment because of the tachycardia. Waste of time, waste of money so finally decided t ditch FITBIT after 5 years and move to an Apple Watch.

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‎03-12-2020 12:13

In response to AndyStamford

‎03-12-2020 12:13

@AndyStamford Thanks for getting back. I would like you to confirm you've tried the tips mentioned in this article: How do I track my heart rate with my Fitbit device? 

 

@rogerth Welcome to the Community. Thanks for taking the time to share your experience with your Ionic, sorry to hear that you had that experience with your watch. Hope you could give us another opportunity in the future. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-13-2020 08:39 - edited ‎03-13-2020 08:42

In response to AndyStamford

‎03-13-2020 08:39 - edited ‎03-13-2020 08:42

I have the Ionic and have participated on a number of threads here about erroneously high heart rates as well as made multiple calls to customer service to get nowhere.  I and other users have been told they are working on it as well.  If Fitbit stopped selling the Ionic they would probably go belly up, notwithstanding the Google acquisition.  So even though they should have stopped selling this watch/tracker they have kept it on the market in an attempt to survive.  That's my take on this.  I still am so surprised by this dynamic especially since I had a Surge tracker that didn't display the same problem.

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‎03-13-2020 12:08

‎03-13-2020 12:08

How tight is your watch band? I find that i get weird readings if it's to loose on my wrist. I keep mine tight enough that it wont slide around if i wiggle my wrist around, but not so tight as to be squeezing my wrist, and it seems to track my heart rate just fine.
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