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Heart rate discrepancies and not tracking sleep

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‎08-26-2019 00:43 - last edited on ‎08-26-2019 14:15 by Fitbit Moderator

‎08-26-2019 00:43 - last edited on ‎08-26-2019 14:15 by Fitbit Moderator

My ionic is recording my HR at 169 while resting! It started a week ago and now the sleep analysis has stopped working. Spoken with Fitbit, tried all the suggested fixes but apparently they are aware of the issue and are dealing with it! Why haven’t they told people about it? I have to wait for their developers to sort it and the meantime carry on regardless. Absolute disgrace. Has anyone else had the same issue? 

 

Moderator edit: Subject for clarity 

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7 REPLIES 7

‎08-26-2019 14:15

‎08-26-2019 14:15

Hello @Jambo71, welcome to the Community Forums! 

 

I appreciate the information and details that were shared in your post, sorry for the inconvenience experienced with your sleep records. To better assist you with this, can you please let me know when was the first time you experience the heart rate accuracy situation and how many times since then? Your device isn't recording sleep information at all or Sleep Stages? How many times you didn't receive sleep records? To learn more about Sleep Stages, please check: What should I know about sleep stages?

 

In the meantime I receive your answers, please restart your Ionic following the next steps:

 

  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen. 
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Keep me posted. 

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0 Votes

‎08-26-2019 14:37

‎08-26-2019 14:37

Mine hasn't been tracking sleep for almost a week and now the step count is all off too!

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0 Votes

‎08-26-2019 15:25

In response to RicardoFitbit

‎08-26-2019 15:25

The heart rate issue and the sleep pattern issue started last Wednesday (5 days ago) and has not worked properly since then, culminating today in HR stopping altogether. It has decided today that it keeps wanting me to key in my password in on the screen but doesn’t always recognise the numbers when typed.

I have turn it on and off three times today and still no luck. I have noticed that the green light at the back of the watch does not seem to be flashing at all now.

Any other ideas to resolve?


Sent from my iPhone
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‎08-26-2019 19:50

‎08-26-2019 19:50

Yes my heart rate was well off and they said they were aware of it but did not give me a answer

Best Answer

‎09-03-2019 17:11

In response to Jmcdonald

‎09-03-2019 17:11

Hello guys, it's a pleasure to continue providing assistance with the difficulties experienced with your Ionic devices, my apologies for the delay in responding your posts. Welcome aboard @Sawnmeisty and @Jmcdonald. Thanks for your reply and update @Jambo71.

 

@Sawnmeisty Thanks for bringing this to my attention. To better assist you and to move forward with your concern, can you please let me know if the steps that was shared on my previous post were taken into consideration? Same for you @Jmcdonald. If you have any additional questions about the information that our Support team provided to you, please contact them back for more details.

 

@Jambo71 I appreciate all the details that were shared about your inconvenience. I was informed by our Customer Support team that they already provided you with assistance regarding this situation, therefore, my best advise for you will be to contact them back if you have any additional questions about the outcome of your case. I'll be here if you need assistance with anything else.

 

See you around. 

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0 Votes

‎09-03-2019 22:12

In response to RicardoFitbit

‎09-03-2019 22:12

I have tried all the steps suggested but nothing has worked, the HR still artificially high, the sleep function not working. In fact the touchscreen on the phone is not working properly now. All very frustrating and one that is making me think that Fitbit is not the premium brand I thought it was.

I have reported the above a week ago and still no response from anyone at FItbit. So some news on rectifying this problem that seems to be a common issue with the ionic will be appreciated

Sent from my iPhone
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0 Votes

‎09-03-2019 23:47

In response to Jambo71

‎09-03-2019 23:47

Fitbit is always aware of the issues we highlighted and they are "always working on it".

Their customer support will then engaged and lead you in circles over how you wear your watch etc treating users as plain idiots. (Read my posts on Ionic HR dropping)

 

Conclusion: No solutions and if they wait out a few months, you will be compelled to buy a new smart watch to replace your existing flawed product.

If you look at this forum, there are 300+ pages... it speaks volumes and there are countless users who did not write and/or are of a different language than English.

 

Just remember to steer clear from Fitbit for your next purchase.

 

Cheers!

 

Best Answer