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Heart rate green sensor is off

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‎03-27-2019 02:23

‎03-27-2019 02:23

The heart rate sensor is not work the green light on the back of the watch is off. what do I do? Help please

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‎03-27-2019 03:06 - edited ‎03-27-2019 03:06

‎03-27-2019 03:06 - edited ‎03-27-2019 03:06

Hi @Ye2004S Welcome to the Community. Have a check that heart rate is enabled on your Ionic as its sometimes easy to disable when swiping though the settings. From your main screen swipe left and tap on the gear cog, then scroll down to heart rate.

20190319_193959_resized.jpg

 

 

 

 

 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

View best answer in original post

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3 REPLIES 3

‎03-27-2019 03:06 - edited ‎03-27-2019 03:06

‎03-27-2019 03:06 - edited ‎03-27-2019 03:06

Hi @Ye2004S Welcome to the Community. Have a check that heart rate is enabled on your Ionic as its sometimes easy to disable when swiping though the settings. From your main screen swipe left and tap on the gear cog, then scroll down to heart rate.

20190319_193959_resized.jpg

 

 

 

 

 

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

Best Answer

‎03-27-2019 03:31

In response to Tony.r

‎03-27-2019 03:31

Got it! thank you that was very helpful

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‎03-27-2019 03:33

In response to Ye2004S

‎03-27-2019 03:33

Your welcome, glad it helped you out.

Tony | UK

Ionic, Versa 2, Charge 3 SE, Aria 2, Flyer, Note 9, Android 8.1, Windows 10

Best Answer