Heart rate not working after i pass the day in the pool

[mellyblog]

Hi!!

I think all.in the title. I do see water in the captor!! They say ionic is waterproof :"((((  I have buy my ionic in October sooooo sad  :'(

[Odyssey13]

Hi @mellyblog

Page 75 of the user manual - click to view - says water resistant, not water proof

Try putting the pebble portion of the Fitbit into a dry bowl of rice for at least a day or two and see if it helps. Don't charge it until you've dried it out and cleaned all connectors.

Let us know what happens.

[Butterflywings]

The Ionic is waterproof up to 50 meters.  I have used mine in a swimming pool with no issue.

[mellyblog]

If I was you I will check the product infos it is suppose to.be 50 meters water resistant and it have a swimming option. I am sorry but it is not normal that I pass the day in the pool and stop working also the battery was charge of the morning today I woke up.with a dead watch :'(

[Odyssey13]

@mellyblog  did you try the dry rice? You also need to restart your Ionic.

Let us know what happens after you do that.

[mellyblog]

Yes and there is new bugs!!! Its always reboot and the battery life is bad!!!

[SantiR]

@mellyblog I hope you're doing well! Thanks for reporting the situation you experienced with Ionic after pool day.

I went ahead and contacted you via PM. Please keep an eye on your Community inbox.

@Odyssey13 @Butterflywings I hope you're doing well! Thanks for your awesome help on this thread! 

Keep me posted!