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Heart rate sensors not working

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‎04-02-2020 10:54 - last edited on ‎04-10-2020 18:25 by Fitbit Moderator

‎04-02-2020 10:54 - last edited on ‎04-10-2020 18:25 by Fitbit Moderator

I recently purchased the fitbit ionic, the first two days of having it went smoothly, however when I took it off to go take a shower I noticed the green led stopped glowing (heart rate monitor).  I did some research on how to fix it, so I restarted it at least 10 times and that didn't work.  I reset it to factory settings twice and that still didn't work.  Any idea of how to get it back on? 

 

Moderator edit: Subject for clarity 

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‎04-10-2020 18:24

‎04-10-2020 18:24

Hello @culby_4, welcome to the Community Forums! My apologies for the delay in responding.

 

I appreciate all the details that were shared in your post and for troubleshooting your Ionic before posting, I understand how frustrating this situation can be for you. I was informed by our Customer Support team that they already provided you assistance with this situation, therefore, my best advice for you at this moment will be to contact them back directly if you require further assistance or if you have any additional questions about the outcome of your case.

 

Don't hesitate to contact me back if you need anything else. 

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