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Heart rate stopped working on Ionic

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‎10-22-2018 06:19 - last edited on ‎10-23-2018 04:25 by Fitbit Moderator

‎10-22-2018 06:19 - last edited on ‎10-23-2018 04:25 by Fitbit Moderator

I have been reading that this is an issue with the Ionic.  I really like my watch but it really is useless to track my gym workout such as spinning or weight because the HR is not working.  I have read up and have tried resetting my watch turning the HR on and off rebooting but it has not done anything to fix.  Will the new firmware update fix this issue.  It seems to be affecting a lot of people.   If you respond please do ask me to turn off the heart rate and back on again  I have done that like 25 times.  

 

 

Moderator edit: updated subject for clarity

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‎10-23-2018 04:30 - edited ‎02-06-2024 07:06

‎10-23-2018 04:30 - edited ‎02-06-2024 07:06

Welcome on board @Johnnyt66, it's nice to see you around here! Thanks for trying all those steps beforehand, you did a great job! Smiley Happy

I've requested a case for you, our team will be contacting you via email shortly.  Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Maria | Community Moderator, Fitbit


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