help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate tracks high at beginning of exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-17-2020 09:44 - last edited on ‎08-17-2020 12:35 by Fitbit Moderator

‎08-17-2020 09:44 - last edited on ‎08-17-2020 12:35 by Fitbit Moderator

When starting a walk or run my Ionic almost always reports a high HR for the first portion, then snaps down to my actual HR. It’s like it is syncing to a higher rate due to the HR tracking algorithms, but finally corrects itself. This has been consistent on my first Ionic (had it for 3 years) and the new one I just replaced it with. Sometimes I can take it off and put it back on and it will correct itself. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-17-2020 12:32

‎08-17-2020 12:32

Hi @dfwvol, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this and how many times since then? Is this occurring with every exercise or just with a specific one? Also and since the heart rate tracking corrects itself, for how long do you experience this? Just minutes or, for example, half of your activity? In the meantime I receive your answers, please try our restart process.

 

Looking forward to your reply. 

Best Answer
0 Votes