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Hourly activity goal not matching with Ionic

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‎03-27-2019 17:18 - last edited on ‎03-28-2019 12:41 by Fitbit Moderator

‎03-27-2019 17:18 - last edited on ‎03-28-2019 12:41 by Fitbit Moderator

Have noticed many times ionic and fitbit app shows different recorded data for number of hours active. Have been active for 8 hours but app shows 6/7. Observed it on many days.

 

Moderator edit: Updated subject for clarity 

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3 REPLIES 3

‎03-28-2019 12:40

‎03-28-2019 12:40

A warm welcome to the Community @Pavi06! Thank you for the details that you've mentioned regarding the data that you're getting. 

 

We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let me know if there's anything I can do to assist you in the meantime.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎03-29-2019 15:09

In response to SilviaFitbit

‎03-29-2019 15:09

Mines the same how do I fix this? 

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‎04-01-2019 12:06

In response to Ffionjones

‎04-01-2019 12:06

A warm welcome to the Community @Ffionjones! Thank you for reporting this.

 

Fitbit is aware of it and working to identify a resolution as quickly as possible. Sorry for any trouble, your patience and understanding while this is resolved. 

 

I'll be around if there's anything else I can help you with. 

 

 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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