Hourly activity goal not showing all the hours reached

[taw382]

While my Fitbit ionic shows I have done my 250 steps for the hour, every now and then the dashboard will show it as missed. Has anyone found a solution to this problem? Is Fitbit addressing this problem? I know it’s minor, but I like the reward of my green stars at the end of the day. ☹️

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

A warm welcome to the Community @taw382. Thanks for the details mentioned. 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

[jeanib]

My ionic is not reflecting the hourly activity progress reached.  It stopped functioning after July 4, 2019, and worked consistently before that time.  Has a resolution been achieved for this issue?  I noticed the original post was made in June 2019.  I have the latest update installed on all my devices and tracker, keep my device charged, etc.

[SilviaFitbit]

Welcome to the Community @jeanib. Thanks for the details mentioned and for letting me know that you have the latest app version installed. 

I appreciate the research that you did on the Forums. I don't have any update about it but I can confirm that our team is aware of it and they are working to identify a resolution as quickly as possible. 

Once again, your patience and understanding while this gets resolved is appreciated.