Hours trying to update Ionic

[stang362]

They do not honor their commitments to customers.  I have now spent 6-8 hours trying to update this product between my time, on chat and phone this morning with them.  They do not value customers and I will never again purchase another product from this company.

Moderator edit: word choice

[Odyssey13]

Welcome to the forums @stang362

Sometimes you can get assistance in the forums from fellow users. It would help if we knew a little bit about the problem you're having.

How are you trying to update your Ionic - mobile device or computer?

Let us know so we might better help you.

[WendyB]

I Love my Ionic!

But I agree let us know more info and maybe we can help.

[achicagoboy]

I agree with you. My Ionic does not stay connected to Bluetooth to get it to sync. I have gone through all of the work around steps over and over again. I have called Fitbit help and they deny that there is an issue. Search in the Ionic community on syncing issues and Bluetooth connection issues and you will see others having the same problems 

[Rich_Laue]

The ionic does not need to stay conected to sync, as long as the app is able to see the ionic and connect to the cloud it should sync. 

One of the steps to get a Fitbit tracker to sync is to tell the phones bluwtooth to forget the tracker 

[achicagoboy]

Like I said. Already completed all these steps several times. Others are having the same issues as I am having.

[Rich_Laue]

Sorry there is no mention of what steps have been tried, and not knowing what phone or posts where seen doesn't help. 

However my last post was not to try and help that would be called by jacking a thread, but to simply point out that the tracker does not need to be connected or paired to a phone for the app to sync. Saying my tracker is not connected. therefore imI'unable to sync, is not correct .

The first thing is to make sure that the tracker is not connected to a different device id a user syncs through more than one device. 

On android it also helps to free up some memory, also try both wifi and cellular connection. 

[Lufalulz]

It's sad to hear that's what you have to say about the overall experience but what intrigues me the most is why you think they really do not value you as a customer.

What were those guys doing to you while you were chatting/talking with them?

[Rich_Laue]

@flighthalo your exaggerating things a little. Generally flammatory posts and those threatening a lawsuit are removed. There are many posts on these boards that talk about deficiencies and problems with Fitbit products.

[LifeonSmithLake]

I believe fitbit values the customer. They simply don’t have the programming talent to overcome the buggy nature and conflicts their software has with iPhone and iPad (my only devices and don’t know about the others). After a struggle or two I do find that someone in a land far away will call you or email you to try to help. Just that they want you to jump through hoops like the trained dogs that we fitbit users are. I’m struggling currently with the OS2 update, iPhone spinning and spinning and won’t even connect to Ionic.  Sad state of affairs.  Love counting my steps though. Is there some better way to do that?