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How can I setup my Ionic replacement to my existing account?

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‎07-12-2019 19:24

‎07-12-2019 19:24

Just received my Ionic replacement, how can I setup to my existing account or do I have to create a new account?  Thanks...

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‎07-12-2019 19:40 - edited ‎07-12-2019 19:42

‎07-12-2019 19:40 - edited ‎07-12-2019 19:42

Data is stored on fitbit database by account name, so use same account to keep data.

 

If your old Ionic is at all working, do a sync from it first to make sure all data on it gets to fitbit database. Then:

Use same account to continue your data. Go to Account page, 'Set up a Device'.

If your previous Ionic is still connected, it will ask if this is a replacement - yes and it continues through setup, and new data should go together seamlessly with past data.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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2 REPLIES 2

‎07-12-2019 19:40 - edited ‎07-12-2019 19:42

‎07-12-2019 19:40 - edited ‎07-12-2019 19:42

Data is stored on fitbit database by account name, so use same account to keep data.

 

If your old Ionic is at all working, do a sync from it first to make sure all data on it gets to fitbit database. Then:

Use same account to continue your data. Go to Account page, 'Set up a Device'.

If your previous Ionic is still connected, it will ask if this is a replacement - yes and it continues through setup, and new data should go together seamlessly with past data.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎07-15-2019 07:11

In response to JohnnyRow

‎07-15-2019 07:11

Thanks I appreciate it!

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